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Government Of Assam Labour and Welfare Commissionerate of Labour

Citizen Charter

  • CLIENT’S / CITIZEN’S CHARTER, COMMISSIONERATE OF LABOUR, ASSAM
    GOVERNMENT OF ASSAM, LABOUR & EMPLOYMENT DEPARTMENT

    DR. B. K. KAKATI ROAD, GOPINATH NAGAR, GUWAHATI – 16, AUGUST, 2016

    Introduction

    The Commissionerate of Labour, Assam was established in the year 1939. As a part of its ongoing commitment to empower the citizens and the quality of service provided, a Client’s / Citizen’s Charter is prepared for the Commissionerate of Labour, Assam. The document emphasises moving away from the bureaucratic process to citizen oriented – focused outcomes. It also targets “Service Recovery” by initiating steps to restore the trust and confidence of the citizens in a proactive manner. It is expected that the citizens will be able to avail different types of services rendered by the Commissionerate within a standard time frame and in a transparent and accountable manner.

    Vision

    To promote a labour market which is conducive to investment, decent work positive industrial relations and overall economic growth of the State.

    Mission

    To maintain welfare of the labour force with harmonious industrial relations to achieve a sustainable economy through:

    • Appropriate legislation and regulations
    • Inspection, compliance monitoring and enforcement
    • Social and income protection
    • Social dialogue

    Objectives

    The main objectives are: -

    • To ensure welfare of labourers
    • To oversee improvement of conditions of labour -
    • To create healthy and cordial industrial relations between the labourers and employers
    • To mediate in industrial complaints/disputes and ensure industrial peace.
    • To ensure welfare amenities to all sections of workers in organized and unorganized sectors through enforcement of various labour laws.
    • To provide relief and due benefits to labourers through provisions of law.
    • To eradicate child labour from the State of Assam..
    • To generate revenue for the state through registration / licensing and periodic renewal thereof under different labour laws.

    Business transacted by the Commissionerate

    • Maintenance of industrial peace through settlement of industrial disputes and complaints.
    • Registration of Trade Unions.
    • Certification of Standing Orders (Conditions of service for the workers).
    • Efficient collection and utilization of cess for the benefit of construction workers as well as providing of justice and social security to all sections of workers including unorganized workers.

    Organisational Setup

      Labour Commissioner
        - Additional Labour Commissioner (HQ)
           - Deputy Labour Commissioner(s) (HQ)
             - Assistant Labour Commissioner (HQ)
             - Assistant Labour Commissioner(s) (Zones/Districts)
               -Labour Officers (Independent/Attached)
                 - Labour Inspectors (Independent/Attached)

    Our commitments to Clients

    • Speedy and timely redressal of grievances of workers alike and employers;
    • Improve effectiveness of the conciliation machinery to resolve disputes;
    • Transparency in functioning of the Commissionerate of Labour by implementing digitization and subsequent seamless online public delivery of the services.

    List of Stakeholders / Clients

    • Workers and their families;
    • Trade unions/ Association of employees;
    • Employers;
    • Management Associations;
    • Contractors;
    • Employees / ex-employees;
    • Central / state government departments / statutory Boards;

    Services being provided by the Commissionerate to its Clients

    The department provides the following services to its clients:

    • Holds conciliation proceedings for amicable settlement of industrial disputes;
    • Issue registration certificate / licenses and renewal thereof under various labour laws;
    • Certifies Standing Orders under Industrial Establishment Standing Orders Act 1946;
    • Decides Appeals under different labour laws
    • Implementation  of  welfare schemes for industrial, construction workers and unorganised workers;
    • Redressal of complaints of workers/ Trade Unions.
    • Medical Reimbursement of departmental employees.
    • Issuance of leave travel concession of departmental employees.
    • No objection certificate for applying Indian Passport of departmental employees.
    • Pension/Family Pension of departmental employees.

    Acts and Rules being implemented by the Commissionerate

    The Commissionerate implements the following Central and State Labour Laws:-

    • The Payment of Wages Act, 1936 and the state rules made there under as amended from time to time.
    • The Minimum Wages Act, 1948 and the state rules made there under as amended from time to time.
    • The Contract Labour (Regulation & Abolition) Act, 1970 and state rules made there under as amended from time to time.
    • The Maternity Benefit Act, 1961 and state rules made there under as amended from time to time.
    • The Payment of Bonus Act, 1965 and state rules made there under as amended from time to time.
    • The Payment of Gratuity Act, 1972 and state rules made there under as amended from time to time.
    • The Equal Remuneration Act, 1976 and state rules made there under as amended from time to time.
    • Industrial Employment (Standing Orders) Act, 1976 and regulation made there under as amended from time to time.
    • The Assam Shops and Establishment Act, 1971 and state rules made there under as amended from time to time.
    • The Building and Other Construction (RE&CS) Act, 1996 and state rules made there under as amended from time to time.
    • The Interstate Migrant Workers (RE &CS) Act, 1979 and state rules made there under as amended from time to time.
    • The Child Labour (Prohibition & Regulation) Act,1986 and state rules made there under as amended from time to time
    • The Plantations Labour Act,1951 and state rules made there under as amended from time to time
    • The Sales Promotion Employees Act, 1976 and state rules made there under as amended from time to time.
    • The Beedi & Cigar Workers (Regulation of Employment and Condition of Service) Act, 1979 and state rules made there under as amended from time to time.
    • The Motor Transport Workers Act, 1961and and state rules made there under as amended from time to time.
    • The Bonded Labour System (Abolition) Act, 1976 and state rules made there under as amended from time to time.

    Expectations from clients

    • The subject matter of grievances should be clearly indicated with all relevant details;
    • To submit application form completed in all respects with necessary documents along with communication address and phone number;
    • To keep proper records of the letters and communication with the Commissionerate;
    • To check the website regularly for updates;

    GRIEVANCE REDRESSAL MECHANISM,PROCESS FLOW

    GRIEVANCE REDRESSAL MECHANISM

    Process

    Public Grievances in the form of Complaints / Disputes / Claims can be lodged / filed either in the Office of the Labour Commissioner, Assam or in the Office of the Assistant Labour Commissioners / Office of the Labour Officers (Independent) / Office of the Labour Inspectors (Independent)under which the workplace of the aggrieved worker/employee is located.

    If not satisfied than the complainant may approach Sri D.K. Bordoloi, Deputy Labour Commissioner –cum- Nodal Officer, Public Grievance, Commissionerate of Labour, Assam designated for the purpose. (Contact: 94350 46518)

    Time period of disposal

    According to the Service Standard defined in the Client / Citizen Charter of the Commissionerate.

    Important Check list for Complainant

    • Name and address of the ‘Complainant’ including Contact No.
    • Name and address of the opposite party / accused including Contact No.
    • Details of the complain / claims / disputes.
    • Prescribed Performa to be filled up for claims under Payment of Wages Act, 1936 / Payment of Gratuity Act, 1972 / The Minimum Wages Act, 1948 / The Equal Remuneration Act, 1976 / The Employees Compensation Act, 1923 / The Maternity Benefits Act, 1961 / The Working Journalist & Other Newspapers Employees (C.S) & Misc. Provisions Act, 1955 etc.
    • Any other relevant supporting documents to be enclosed.   

    NAME, DESIGNATION & PHONE NUMBERS OF KEY OFFICIALS

    KEY OFFICIALS
    Office of the Labour Commissioner, Assam, Gopinath Nagar, Ghy-16.
    NamePhone No.
    1)   Labour Commissioner   Shri Tapan Chandra Sarma, IAS9435087818
    2) Additional Labour Commissioner , I/c  & Deputy  Labour Commissioner Smt K. Singson9435540891
    3) Deputy  Labour Commissioner Sri D.K. Bordoloi9435046518
    4) Deputy  Labour Commissioner Smt A. Dutta Baruah9435336768
    5) Assistant  Labour Commissioner Smt A. Sarma9864066018
    6) Labour Welfare Officer, I/c Sri A. K. Das 
    7) Labour Inspector (Attached) Sri P. Talukdar9864010750
    Our Divisions / Field Offices
    1. Office of the Asst. Labour Commissioner, Guwahati.
    Name of Officers and their places of postingPhone No.  
    1) Asst. Labour Commissioner –   Shri M. Rahman8876244862  
    2) Labour Officer          Smti. S. Bhattachajee9435031078  
    3) Labour Inspector – 1) Shri Nirupam Dutta9435307830  
                                        2) Shri Brajen Baruah.9435342695  
                                        3) Smti. Nizara Hazarika9435361645  
                                        4) Sri J. Tirkey9854587899  
                                        5) Smti. Nandini Phukan9435275920  
                                        6) Shri P. Talukdar9864010750  
                                        7) Sri R. Bhowmick9864113581  
    Office of the Labour Officer
    Labour Officer, Barpeta –   vacant Smti. B. Changkakoti- I/C.9435551556  
    Labour Officer, Nalbari -     Smti. B. Changkakoti9435551556  
    Labour Inspector, Nalbari:   Smti. Plabita Bordoloi   9678130159  
    Office of the Labour Inspector
    1.Labour Inspector, Rangia :    Smti. Bhaswati Kalita9954853530  
    2.  Labour Inspector, Chaygaon : Sri D. Talukdar9854009336  
    3. Labour Inspector, Bhawanipur :Smti. B.C. Pator9706298278  
    4.  Labour Inspector, Rupsi –   Shri J. Barman9954172093  
    2. Office of the Asst. Labour Commissioner, Golaghat.  
     1) Asst. Labour Commissioner : Shri B. Hazarika9435060168  
     2) Labour Inspector –   1) Vacant   
                                           2) Smti. Rimjim Gogoi9954564873  
    Office of the Labour Officer
    1) Labour Officer, Bokakhat – Sri Hiteswar Roy9435325426  
     2) Labour Inspector, Bokakhat –  Vacant   
    Office of the Labour Officer
     1) Labour Officer, Bokajan –        Vacant.   
     2) Labour Inspector, Bokajan –     Dr. J.M. Das9954147382  
    Office of the Labour Inspector
    1. Labour Inspector, Sarupathar : Vacant   
    3. Office of the Asst. Labour Commissioner, Sivasagar.
     1)  Asst. Labour Commissioner – Shri. J. N. Pegu9435340039He is on leave on medical grounds due to stroke w.e.f. 05/05/16 
     2) Labour Officer –         Vacant   
     3) Labour Inspector – 1) Vacant   
                                         2) Shri Dulu Hazarika9435104285  
    Office of the Labour Officer
     1) Labour Officer, Sonari –       Shri J.C. Deka9854184560  
     2) Labour Inspector, Sonari –    
    Shri Prafulla Buragohain
    9957288874  
    Office of the Labour Inspector
    1. Labour Inspector, Demow – Sri Bikram Sahu9954428003  
    2. Labour Inspector, Nazira :  Sri Rudra Kt. Hazarika9864113583  
    4. Office of the Asst. Labour Commissioner, Dibrugarh
     1) Asst. Labour Commissioner –  Sri Kanpai Das9854032282  
     2) Labour Officer –         Smti. Rupali Pegu9435520845  
     3) Labour Inspector – 1) Sri Dhanesh Doley9435580090  
                                         2) Sri P.K. Sarma9854187341  
                                         3) Smti. Aparna Kindo9678931681  
    Office of the Labour Inspector
     1.Labour Inspector, Khowang: Shri T.B. Chetri                                            9435472603  
    2. Labour Inspector, Joypur : Sri H.N. Sarania.9957229499  
    5. Officer of the Asst. Labour Commissioner, Tinsukia.
    1) Asst. Labour Commissioner –  Vacant   
    2) Labour Officer –         Shri D. Malakar9954511867  
    3) Labour Inspector – 1) Sri Bijoy Thakur9435530735  
                                2) Smti. S.M. Chowdhury.8723046547  
    Office of the Labour Officer
    1) Labour Officer, Margherita –  Dr. Bhaskar Mili9435208168  
    Office of the Labour Inspector
        1. Labour Inspector, Hapjan – Vacant    
        2. Labour Inspector, Doom Dooma – Shri Biswajit    Baruah    9957178209  
        3. Labour Inspector, Kakopathar -      Sri R. Sahu.9706073922  
    6. Office of the Asst. Labour Commissioner, Jorhat
    1) Asst. Labour Commissioner – Smti. Ishanu Shah.9435157575  
    2) Labour Officer –                       Vacant   
    3) Labour Inspector –    1) Smti. Pranita Das9859937434  
                            2) Smti. Chayanika Goswami9707012801  
    Office of the Labour Inspector
    1) Labour Inspector, Majuli -   Vacant   
    2) Labour Inspector, Titabor – 
    Shri Rana Ingti
    9401015715  
    7. Office of the Asst. Labour Commissioner, Nagaon
    1) Asst. Labour Commissioner – VacantSri B.Hazarika (i/c)  
    1) Labour Inspector – 1) Mr. N. Zaman9577978622(Transferred and released) 
                                        2) Smti. B.C.Pator9706298278  
    Office of the Labour Officer
    1) Labour Officer, Morigaon : Sri A.K. Das9085443131  
     2) Labour Officer, Diphu -  Shri J. Longmailai7576029565  
     3) Labour Officer, Hojai – Smti. Tilottama Deuri9706478943  
     4) Labour Officer, Hamren -     Vacant   
    Office of the Labour Inspector
     1) Labour Inspector, Batadraba –  Shri D. Deuri9435532004  
     2) Labour Inspector, Lanka –   Sri D. Rajbongshi9435042839  
     3) Labour Inspector, Kaliabor -   Smti. Nandita Pegu9953441606  
    4) Labour Inspector, Mayong -   Smti. Kabita Barman9435015282  
     5) Labour Inspector, Rongkhong -  Vacant   
     6) Labour Inspector, Howraghat -  Vacant     
    8. Office of the Asst. Labour Commissioner, Tezpur
    1) Asst. Labour Commissioner –  Shri J. Pokhrel9435081063  
    2) Labour Officer, Tezpur -    Shri P.P. Bastola 9435007098  
    3) Labour Inspector – 1) Smti. Julie Bhuyan9706209647  
                                        2) Shri Debojit Kalita9864082064  
    Office of the Labour Officer
    1) Labour Officer, Biswanath Chariali –   Sri Jyotish Ch. Modi9435045694  
    3) Labour Inspector, Biswanath   Chariali,-  Sri Raju Saha9954727278  
    Office of the Labour Officer
    1) Labour Officer, Lakhimpur  Shri J.P. Agarwalla9435037756  
    2) Labour Inspector, Lakhimpur –       Shri A.R. Deuri970658751  
    Office of the Labour Officer
    1) Labour Officer, Mangaldoi - Sri Jagat Jiban Dutta7399018061  
    2) Labour Inspector, Mangaldoi: Shri K. Sarma.9435305466  
    Office of the Labour Officer
    1) Labour Officer, Dhemaji –   Vacant               
    Office of the Labour Inspector
        1. Labour Inspector, Dhekiajuli –  Sri D. Medhi9435206099  
    2. Labour Inspector, Behali –  Vacant   
    3. Labour Inspector, Narayanpur – Vacant   
     4. Labour Inspector, Nowboicha – Smti. B.P. Borah7896651529  
    9. Office of the Asst. Labour Commissioner, Dhubri
    1) Asst. Labour Commissioner –   Vacant   
    2) Labour Inspector – 1) Sri. G.K. Das9435151181  
      2) Sri Jyotirmoy Adhikary8473805717  
    Office of the Labour Officer
    3) Labour Officer, Bongaigaon –   Shri N.C. Das9435020872  
    4) Labour Inspector, Bongaigaon – Smti. Sonali Hojai,8011674139  
      2) Vacant   
    Office of the Labour Officer
    1) Labour Officer, Goalpara: Shri M.K. Das9435029845  
    Office of the Labour Inspector
    1. Labour Inspector, Dudhnoi –  Shri Kumud Baishya.9577140261  
    2. Labour Inspector, Bilashipara-  Shri N. Almin.7896535645  
    3. Labour Inspector, Mancachar- Vacant                    
    Office of the Labour Officer (Under BTAD)
    1)  Labour Officer, Kokrajhar – Vacant   
    2)  Labour Inspector, Kokrajhar: Shri B. Sarma9707752900  
    Office of the Labour Inspector
    1. Labour Inspector, Majbat –  Shri Bimal Kr. Baruah9864015312  
    2. Labour Inspector, Khoirabari- Shri S. K. Brahma.9864659143  
    3. Labour Inspector, Gossaigaon-    Vacant   
    Office of the Asst. Labour Commissioner, Silchar
    1) Asst. Labour Commissioner –  Shri Dipen Sarma9435532683  
    2) Labour Officer  -      Shri P.S. Haobam9435179860  
    3) Labour Inspector :1) Shri T. Lhoujem,9401719207  
        2) Shri K.M. Deb9435374657  
        3) Shri P. Malakar9435596543  
    Office of the Labour Officer
    1) Labour Officer, Karimganj – Vacant   
    2) Labour Inspector, Karimganj –  1) Smti. Sima Pyne9678457217  
        2) Sri V. Cinzah9435712813  
    Office of the Labour Officer
    1) Labour Officer, Hailakandi- Vacant   
    2) Labour Inspector, Hailakandi –  1) Shri A. Barbhuyan             9435073243  
      2) Shri Debasish Bhattacharjee  9435074412  
    Office of the Labour Officer
    1) Labour Officer, Haflong- Vacant   
    Office of the Labour Inspector
    1. Labour Inspector, D. Valley: Vacant.   
    2) Labour Inspector, J. Valley: Vacant.   
    3. Labour Inspector, Patharkandi –   Smti. M. Bhattacharjee9435712051  
    4. Labour Inspector, Hailakandi-  Vacant.   
    5. Labour Inspector, Lakhipur:Vacant.   
    6. Labour Inspector, Udarbond –  Vacant   

    Review

    The citizen charter will be reviewed annually. Any suggestions in this regard may be sent to Sri Prasenjit Talukdar, Labour Inspector (attached) –cum- Nodal Officer, Good Governance, Commissionerate of Labour, Assam, Gopinath Nagar, Guwahati – 16; Contact: 098640 10750.