GRIEVANCE REDRESSAL MECHANISM,PROCESS FLOW

Process

Public Grievances in the form of Complaints / Disputes / Claims can be lodged / filed either in the Office of the Labour Commissioner, Assam or in the Office of the Assistant Labour Commissioners / Office of the Labour Officers (Independent) / Office of the Labour Inspectors (Independent)under which the workplace of the aggrieved worker/employee is located.

Time period of disposal

According to the Service Standard defined in the Client / Citizen Charter of the Commissionerate.

Important Check list for Complainant

• Name and address of the ‘Complainant’ including Contact No.
• Name and address of the opposite party / accused including Contact No.
• Details of the complain / claims / disputes.
• Prescribed Performa to be filled up for claims under Payment of Wages Act, 1936 / Payment of Gratuity Act, 1972 / The Minimum Wages Act, 1948 / The Equal Remuneration Act, 1976 / The Employees Compensation Act, 1923 / The Maternity Benefits Act, 1961 / The Working Journalist & Other Newspapers Employees (C.S) & Misc. Provisions Act, 1955 etc.
• Any other relevant supporting documents to be enclosed.